Verify the basics
Record license status, office contact information, jurisdictions served, and whether the firm confirms it handles the matter described.
Compare insurance-claim handling
Ask how the firm identifies policies, responds to coverage disputes, handles adjuster communications, and reviews payment issues.
Compare the working relationship
Record the main contact, likely staffing, update method, expected client responsibilities, and escalation path.
Compare written financial terms
Compare fee calculation, case expenses, responsibility if there is no recovery, third-party payments, and closing accounting.